Simply Great Service Desk Software

Service Desk Management software solutions for everything IT and beyond

  • IT Service Management

  • Customer Service Desks

  • HR Case Management

  • Service Providers

20 years of Service Management software

sunrise-itsm-dashboard

20 years of experience has taught the people of Sunrise a lot of things, the most important is that people just want good software which does what it promises…. and this is what we aim to deliver, great software tailored to suit your needs.

We offer a range of highly tailor-able Service Desk Management Software solutions to help you better manage not only your IT and Customer Service Desks, but any departments which manage processes such as HR, Facilities and beyond.

itsm_mobile_summary_homepage

Any device, any location, any time

Our fantastic Mobile feature gives you the freedom to take your Service Desk Management software with you wherever you go, regardless of your location, the device you choose to take with you, or the time of day you need to access it. It’s always there – with no reduction in service and the processes you can access.

Gamification - Achievements

Challenge, motivate and reward

Introducing one of our latest features, Gamification. A modern concept designed to engage, motivate and reward your Service Desk staff. Earn badges for great customer service, compete in challenges against peers, and level-up to show everyone your support prowess.  This great new feature is available across our range of Service Desk Management Software.

Get in Touch

Built for everyone, specific to you

Our Service Desk Management software solutions are designed to be flexible, use either straight from ‘the box’ or tailor it (with the help of our team of consultants, or your own in-house team) to suit the individual needs of your business.

Watch our corporate video to find out a little bit more about the type of organisation we are, and what we have to offer….

Need help?

Still not quite sure what you are looking for? Don’t worry, either select one of the options at the top of the page for more information or just complete our online form and one of our team will be in touch to discuss your requirements and help you on your way…

Get in touch

Discover how Ginsters uses Sunrise Service Desk software

Over 80% of users are using the self-service portal, with more than 60% claiming it has improved their overall experience of using IT

 

Fran Reilly
IT Support Technician, Ginsters