It’s fair to say that this year there has been a lot of debate about the use of mass communication mediums and devices within the working environment.
From the meteoric rise of social media use in IT and Customer Service environments, to the challenging BYOD debate and the future of the Service Desk itself, these important issues have characterised 2012.
We’ve created this infographic, which pulls together the key issues and top stats from 2012. Do you agree? What do you think of the stats? Join our debate on Twitter, using #ITSM2012.