Sostenuto ITSM3 User Training
The Sostenuto ITSM3 User Training course is a two day course designed to meet the needs of both support management and staff who use Sostenuto on a day-to-day basis and thus require detailed knowledge of the service desk.
Upon completion of the course delegates will have working knowledge of Sostenuto as a user.
Pre-requisites
There are no pre-requisites to participate in this course
Topics Covered
This course will cover the following topics.
- Overview of screens, navigation &
- My Sostenuto
- Working with associations
- Using Manager/Calendar
- Creating session filters
- Working with tasks
- Using email
- Running reports, report wizard
- Adding attachments
- Creating service levels
- Setting up department details
- Setting up contact details
- Reviewing service management
- Service contracts
- Setting up event management
- Using product management
- Incident logging and tracking
- Working with problem management
- Using change management
- Release management
- Item management
- Third party and item maintenance
- Using the knowledge base
To view the full list of topics please download the Sostenuto ITSM3 User Course outline.
To book on the Sostenuto ITSM3 User Course please download our booking request form or email training@sunrisesoftware.co.uk
Courses are held at our In-house training facilities, however we can also offer on-site training course for groups of 5 or more. To discuss this option please contact your Account Manager, complete our online course enquiry form or email training@sunrisesoftware.co.uk
Please note that the User course covers ITSM3, we can provide ITSM2 User training as a custom training option – price on application. Please contact the training department for information.
Courses are held on a monthly basis. For latest dates please visit our course calendar
Course Code: SOSWA104
Course Duration: 2 days
Investment: £1300
